Process offensive
ADAC Truckservice wants more speed for processes
ADAC Truckservice wants to further reduce breakdown processing times. A comprehensive package of measures is intended to make processes more efficient and improve service quality in the future.
"Speed is the be-all and end-all"
ADAC Truckservice is investing around half a million euros in its process offensive. The aim is to improve the quality of the service and make the breakdown processing procedures faster and more transparent. "Speed is the be-all and end-all in mobility management. Our aim is to continue to set the benchmark here in the future and offer the best breakdown assistance available on the market," explained Dirk Fröhlich, Managing Director of ADAC Truckservice, at the annual journalists' dinner in Munich.
Rising deployment figures expected
The extensive offensive is also due to the adjustment of capacities in line with the company's successful development, with the company anticipating rising deployment figures this year due to numerous new customers. This is also intended to counter the increasing shortage of skilled workers. "Workshop capacities are becoming increasingly scarce because there is a lack of trained mechatronics technicians, towing and recovery specialists. There is therefore no alternative to streamlining processes and reducing bureaucracy in the breakdown assistance organization in order to relieve the burden on garages," says Fröhlich.
Digitization of business processes
An important part of the service offensive: ADAC Truckservice wants to drive forward the digitalization of its business processes. New software for breakdown orders and the consistent introduction of automated invoicing should ensure greater transparency, higher quality and fewer interfaces in the process.
Since February, eight additional service agents with Bulgarian, Polish, Hungarian, Romanian, Russian, English and French as their mother tongues have been working on the breakdown hotlines in Laichingen. This is the company's response to the increasing number of truck drivers from other European countries.
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