"Fast and safe roadside assistance has never been more important. We manage thousands of workshop partners and expect that the stress test for our breakdown assistance hotlines and the network is still to come. Then it will be important to secure supply chains quickly and effectively," emphasizes Dirk Fröhlich, Managing Director of ADAC Truckservice. ADAC Truckservice has set up an emergency management system for its workshop partners and its customers' workshops in order to be able to quickly close any gaps in the breakdown assistance network caused by the spread of the virus. Using the hotline +49 (0)7333 80 84 06, companies can report downtimes or other irregularities quickly and unbureaucratically. With the help of these telephone network updates, the head office in Laichingen updates the available workshops and thus ensures rapid assistance at the breakdown location.

"The decision in favor of the new location has proven to be very advantageous in this crisis. It keeps the head office's back free," emphasizes Fröhlich. In view of the already overloaded hotlines, without the organizational separation of case acceptance and workshop management, long waiting times would soon have to be expected in the event of a further breakdown of workshops. In the event that the government orders quarantines or curfews, variable shift times and home office options have also been set up at both locations. ADAC Truckservice has also provided its workshop partners and breakdown mechanics with several rules of conduct. For example, the basic rule is to avoid physical contact at all costs and to keep a minimum distance of one to two meters from people.

In addition, those helping with breakdowns should also observe the so-called cough etiquette, i.e. cough or sneeze into the crook of your elbow. Particular attention should be paid to thorough hand hygiene: wash hands thoroughly as often as possible with soap and water for at least 30 seconds and - if available - use a disinfectant while on the road. Emergency responders with flu-like symptoms such as coughing or fever are advised to report immediately to the relevant authorities such as health authorities.