Baggage handling
Singapore Airport sorts with Beumer
Singapore Airport handles more than 65 million passengers a year. The operator, the Changi Airport Group (CAG), relies on a baggage handling system from the Beumer Group.
Up to 26,000 suitcases and bags are processed daily at the airport in the East Asian metropolis. Today, Beumer's handling systems are used in Terminals 2, 3 and 4. Over the years, the system provider has further expanded the business relationship that has existed since 1998 and now also offers year-round customer support. The system provider's on-site customer support ensures that the system functions without friction despite the increased number of baggage items.
Finn Laugesen, Head of Beumer Customer Support, explains: "We maintain long-term relationships with our customers. That's why we understand their needs and are able to provide them with the best possible support." According to the company, Beumer Customer Support means that no additional staff are required, even at peak times. "Through a combination of careful planning and rigorous, continuous system checks, we can avoid surprises," Laugesen describes.
Ng Hoe Seng, Vice President of CAG and responsible for baggage handling systems, confirms the success of the close relationship with the system provider. "The Beumer Group understands our requirements. For example, the new system in Terminal 4 was able to go into operation on time after extensive testing before the opening."
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