Project planning possible without ERP connection
Vahle enables project planning of systems from the home office
Planning industrial plants in times of working from home and contact restrictions seems absurd at first. At Paul Vahle GmbH & Co KG, this is possible from the home office via the "Vahle Customer Hub" customer portal. This does not even require ERP access. This makes the Vahle online store an efficient solution for placing orders or even planning entire systems. Customers of the system provider for mobile industrial applications can use the Vahle Customer Hub to configure systems and order components for the electrification of their systems. A recent upgrade has increased the user-friendliness of the user interface. Other new features include the ability to track shipments, easily reorder spare parts without having to search for items in advance and download 3D CAD models in stp format.
The "Customer Hub" project planning and shopping tool offers customers the opportunity to place orders even without access to the company's internal ERP system. More than 50,000 items are available to customers online, which can be ordered individually or combined into systems. The project planning tool then generates the material list, calculation and quotation automatically. "Our web store is a customer portal that bundles all the information and calculations relevant to ordering electrification solutions in one online application," says Achim Dries, Managing Director of Paul Vahle GmbH & Co. After registering and logging in via an Internet browser, customers can use the tool around the clock. "So you have access to the Vahle range 24 hours a day," says Dries.
Not only can all project planning be saved and viewed in the individual customer area, but spare parts can also be reordered quickly and easily based on previous orders without having to search for items beforehand. Digital shipment tracking is also possible. CAD models are available to download in stp format for various product groups. Other features such as article search, overview of availability and standard delivery times as well as project planning with and without electrical calculation are also possible. The order is transferred to the Vahle ERP system via an interface and processed directly.
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