Based on the carbon footprint of Norwegian customer service for 2020, Jungheinrich and its project partner Fokus Zukunft have developed a catalog of measures to reduce CO2 emissions. This includes dynamic route planning based on intelligent software. This optimizes the daily journeys of the customer service trucks deployed in Norway. By reacting to all events of the day and constantly adapting the planning, the system ensures that orders are always sent to the most suitable employees in the vicinity of a job site. In the greater Oslo area alone, this saves around 2,800 kilometers of driving per vehicle each year and thus a considerable amount of emissions.

In a special driving training course, all customer service technicians were also trained to drive in a particularly environmentally friendly manner. This has resulted in fuel and drive energy savings of up to 15 per cent per truck. At the same time, Jungheinrich is gradually converting its service fleet in Norway to all-electric service trucks and is constantly working on optimizing the weight and payload of its service trucks.

Nevertheless, the company offsets unavoidable emissions by participating in a sustainable hydropower project. With the continuous further development and progressive implementation of the reduction measures, the proportion of previously unavoidable emissions should also continue to fall. Following the pilot project in Norway, the After Sales Service teams in the Netherlands and the UK will switch to CO2-neutral customer service. The pilot project for sustainable customer service underscores Jungheinrich's commitment to the fight against climate change and represents an important milestone in the Group's goal of achieving climate neutrality.

A total of more than 5,700 Jungheinrich customer service technicians are deployed in 40 countries around the world to service Jungheinrich trucks, automated systems and warehouse equipment. The dense service network ensures direct on-site support for Jungheinrich customers and is thus the basis for maximum response speed in the event of product malfunctions with the aim of minimizing downtimes. Customer service thus makes a significant contribution to customer satisfaction and Jungheinrich's quality: In addition to servicing Jungheinrich's products and solutions, it offers other services such as accident prevention and energy management. Jungheinrich has a modern spare parts center in Kaltenkirchen for the constantly growing after-sales service business. This warehouse and many other locations in the international network ensure that Jungheinrich's after-sales service is optimally supplied with spare parts worldwide.