The comprehensive audit included both an extensive documentary pre-audit and a detailed audit of the implementation of the described quality assurance procedures in all processes. In a three-year cycle, this ensures that Cargo iQ members implement the high standards and specifications of the IATA (International Air Transport Association) community of interest. The last audit of Lufthansa Cargo took place in 2017, and preparations for this year's audit have been underway since last year.

With three out of three possible stars, Lufthansa Cargo once again achieved an outstanding result and was thus able to confirm the equally successful audit from 2017. Among other things, the audit examined the implementation of the milestone system used by Cargo iQ to evaluate performance and the structure of Lufthansa Cargo's quality management, particularly with regard to continuous improvement measures. The three stars were awarded to the cargo airline in particular for its performance in the categories "Corporate Social Responsibility", "Innovative Spirit" and "Contribution to the Cargo iQ Community".

"The certification of our quality management by the industry-wide Cargo iQ initiative confirms our customer promise to continuously improve our quality and continues to make this transparently measurable. The recognition of our commitment to sustainability and the promotion of digital and innovative solutions also makes us particularly proud and underlines our leading role in these topics, which are very relevant for our industry," explains Ashwin Bhat, Chief Product and Sales Officer at Lufthansa Cargo.

Cargo iQ is a community of interest of IATA and connects more than 60 members in the air cargo industry, including airlines, forwarders, ground handling agents and IT providers. Cargo iQ provides metrics and a quality management system to monitor and evaluate the fulfillment of the customer promise. Lufthansa Cargo is represented on the Cargo iQ Board and regularly participates in Cargo iQ Working Groups to contribute to the further development of the community of interest