A central element of the new organization is the newly created central warehouse for standard spare parts in Ketsch near Heidelberg, which is operated by an efficient logistics partner. Over 90 percent of critical spare parts for key products and conveyor modules for material flow solutions based on Interroll's modular platform solutions are stored here. Its central location in Europe, direct links to the major long-distance transport axes and proximity to Frankfurt Airport ensure a rapid supply of spare parts to European customers and users. Depending on the respective service contract, delivery of corresponding orders is guaranteed within 24 hours. This also applies to the repair and general overhaul of products such as drum motors, special conveyor modules and key products of the Smart Pallet Mover (SPM) for which the central workshop in Baal near Düsseldorf and its decentralized repair facilities in the various European countries are responsible.

The new service organization, which bears the name "Global Lifetime Service", includes the central service unit in Sinsheim, the central warehouse in Ketsch and the repair facilities, as well as around 100 qualified Interroll service employees in the European branches and certified partners who are responsible for providing support and carrying out maintenance, repair and installation services throughout Europe.

"Our customers' satisfaction is our top priority, so it is only logical to expand our services. By reorganizing our service organization for system integrators, we are not only significantly increasing the efficiency and performance of our customer service. We are also creating the basis for being able to develop and offer future innovations in the service business even faster," explains Jens Strüwing, Executive Vice President Products & Technology of the Interroll Group.

The new service organization, which is set up as a profit center, will support new and existing customers with a variety of needs-based spare parts services. In addition, installation and maintenance services will be offered, including on-site commissioning, maintenance, inspection, repair and optimization of existing solutions based on Interroll technologies. Online support for preventive maintenance measures and training services are also available. Following its introduction in Europe, a corresponding reorganization for the marketing of Interroll Lifetime Service will also take place in America and Asia.