Energy chains
From the repair to the turnkey system
Tsubaki Kabelschlepp GmbH and Kabelschlepp GmbH-Hünsborn will be supported by a joint service department in future. For both product areas - i.e. cable carrier systems and guideway protection and conveyor systems - customers will receive installation, repair and maintenance directly from a single source.
"We see ourselves as a system supplier and part of the system is first-class service," explains Peter Pütz, Vice President Marketing & Innovation at Tsubaki Kabelschlepp. There are many customers who purchase products from both areas - for example from machine tool manufacturing or laser and machining technology. It therefore makes sense to merge the two previously separate teams and develop them further as one department. Another new feature is that the Service department is now part of the Marketing and Innovation division.
Using customer information for further development
"The reason for this is that all the threads come together here," explains Peter Pütz. "In future, our service team will increasingly reflect information from customers directly back to the company so that we can draw insights from it." Positive and negative experiences can thus be used directly for the further development of products, for example. In future, Kabelschlepp also wants to certify external service providers to install and maintain the products and solutions of the two divisions. "We want to be as broadly positioned as possible so that we can provide our customers with the best possible support at all times and everywhere," says Peter Pütz.
"That's why we are also pushing the service issue internationally." Selected branches around the world are to be enabled to offer customers services of all kinds. To this end, global maintenance protocols are currently being developed, among other things, in order to be able to comply with the same standards worldwide. "It is part of global engineering to be able to speak with one voice in the service area too," concludes Peter Pütz.
You might also be interested in
Crane retrofit in Emmerich
In the inland port of Emmerich, Tsubaki Kabelschlepp has overhauled the cable routing of a container gantry crane belonging to Contargo Rhein-Waal-Lippe. A pre-assembled Totaltrax solution was used, which the experts for energy chain systems...
read more...Crane retrofit in Emmerich
In the inland port of Emmerich, Tsubaki Kabelschlepp has overhauled the cable routing of a container gantry crane belonging to Contargo Rhein-Waal-Lippe. A pre-assembled Totaltrax solution was used, which the experts for energy chain systems...
read more...Igus training factory to end shortage of skilled workers
Igus is increasingly training junior staff itself. A new training factory at the company headquarters in Cologne-Porz will support this. The company aims to no longer be reliant on external specialists by 2027.
read more...Timing belts and conveyor belts
Precise positioning
Habasit will be showcasing its product portfolio for the packaging industry at Fachpack: Habasync timing belts, for example, enable the precise positioning of conveyed goods and are therefore well suited for the stop-and-go operation of automated...
read more...Career entry at Vahle: 16 young people start their training
Paul Vahle GmbH & Co KG welcomes 16 new trainees to the Kamen site today. As in previous years, the system provider for mobile industrial applications is organizing a four-day introductory event at which the new trainees will get to know the...
read more...For drumming and towing - cables that pull along
With the Reeltec and Festoontec product series, TKD Kabel offers a portfolio of robust cable solutions for cranes and hoists. The specialist for application-oriented cable solutions thus also supports the increasing digitalization and automation of...
read more...Energy chains: glide easily over long distances
The energy chain specialist Igus presented its new energy chain called Glide-Chain at the Hannover Messe. It has been specially developed for gliding applications and is particularly suitable for travel distances of up to 30 meters, such as those...
read more...Igus reaches one billion in sales and increases number of active customers
With 277 motion plastics innovations, igus is presenting a record number of lubrication-free plastic innovations in 2025 under the motto "Go Zero Lubrication": from PTFE-free materials and a complete energy chain series made of recycled material to...
read more...Automation solution for positioning axes
Adjustment tasks in logistics
SEW-Eurodrive is expanding its portfolio with an adjustable drive system based on stepper motors. It offers machine manufacturers a resource-saving implementation of adjustment axes with both open-loop and closed-loop control.
read more...