"Best quality and best service in Europe"
International double victory for trans-o-flex
For the fourth time in a row, the logistics service provider trans-o-flex Express has won this year's award for best quality in the EURODIS international distribution network, which is active in 36 European countries. For the first time, trans-o-flex also won the award in the best customer service category.
The third EURODIS prize in the Sales category went to the Hungarian partner Express One. "The double victory is a huge success for our entire workforce and proof that we are on the right track," said Wolfgang P. Albeck, CEO of trans-o-flex. "Delivering, measuring and evaluating quality on a daily basis is time-consuming, but it is the only way to achieve long-term success as a logistics service provider."
The competitions are part of EURODIS' quality management. The network for the joint transport of goods in parcels and on pallets, in the B2B and B2C sectors, uses the three awards to recognize the performance of EURODIS members in the last calendar year. For the current assessment, the performance of all EURODIS partners from 2019 was included in the evaluation. To do this, EURODIS evaluates all shipment data on each working day and uses it to determine a ranking. Decisive criteria in the quality assessment are the various shipment scans, data transmission, compliance with standard transit times, shipment information and proof of delivery (POD). In the customer/partner service category, a ticket system is used to record how quickly and to what quality inquiries are answered.










