The demand for automation solutions is booming - and companies are increasingly reliant on efficient solutions due to efficiency pressure, a shortage of skilled workers and growing global competition. However, even the best automation systems require regular maintenance and service in order to function smoothly and enable companies to reliably benefit from the competitive advantages of automated solutions.

This is where the automation experts at Still come in. Thanks to industrialized production and standardized components, the company will be able to offer a broad portfolio of automated vehicles with short delivery times and a wide range of customer-specific equipment options - and at the same time further improve the speed and flexibility of service for automation solutions.

The basis of the new concept lies in the industrialization of the individual components and service processes. This also enables handling for automated vehicles that is comparable to that of series vehicles. Thanks to the standardization of components and production, almost all spare parts can be ordered within a very short time via Still's central spare parts warehouse.

Digital twins and internal quality assurance tool

Still creates a digital twin for each automated vehicle in the company's own cloud. If components with software need to be replaced in the event of a fault, Still service technicians can quickly and easily configure new hardware with a backup from the cloud and install it directly on site. Compared to previous processes, where hardware had to be ordered, configured centrally and then installed at the customer's premises, the new service concept significantly increases vehicle availability.

Another advantage of the digital service concept is the integration of the automated products into the company's internal quality assurance tool. All service processes are uniformly documented and evaluated here. In this way, customers' service experiences are incorporated into the continuous product optimization process.

The digital service concept also has a positive impact on direct customer contact. Standardization makes this possible, as does a qualified training concept and the strong, nationwide network of service technicians. In other words, all service employees continue to receive comprehensive training on all products sold in their region and can configure, implement, maintain and repair them - this also applies to automated vehicles. This not only increases Still's service speed, but also strengthens customer confidence in the Still brand.