Customer Service & Support Days at SSI Schäfer

Joachim Stemmer, Head of the Customer Service & Support department at SSI Schaefer, draws a positive balance of the CSS Days, which SSI Schaefer hosted in Giebelstadt on September 28 and 29, with an "extremely positive response" and "great interest in the various options for maintaining the efficiency and availability of existing systems". 30 participants took the opportunity to find out about new solutions for the care, maintenance and modernization of their intralogistics systems. Under the motto "Let's talk about service", the varied program of the two-day event also included plenty of networking opportunities. "The what and the how were at the forefront of both the exchange of information between the participants and the main topics on offer at the event," explains Joachim Stemmer. "The practice-oriented questions posed by the participants clearly showed that, on the one hand, there is a high investment potential on the market, but on the other hand, there is also a not inconsiderable need for information."

In fact, several participants indicated that they see the need to increase the efficiency and availability of their intralogistics. At the same time, reference was made to the need for future viability and investment security as well as a manageable cost framework for corresponding investment projects. "In many existing systems, the mechanical engineering and racking systems are in a solid condition, meaning that decision-makers are reluctant to fundamentally restructure them," says the service manager, illustrating the dilemma. "Often, all that is missing is modern control technology, energy-efficient drive technology and perhaps a few conveyor technology elements to adapt the systems to current requirements."

The CSS Days at SSI Schaefer provided answers to these questions about what is technically possible and how corresponding projects can be economically weighed up, planned and implemented. At the Technology Center in Giebelstadt, the event participants gained a practical insight into modern system technology and - from system control to energy efficiency - the levers for sustainable retrofit measures. Two practical examples of realized modernization projects illustrated the measures and results of an IT and a system retrofit.