The Customer Diagnostic Center comprises various diagnostic services. These are designed to improve the general system performance and efficiency of customer systems and prevent unplanned downtime due to software errors or security breaches.

The service is supplemented by a hotline available around the clock for emergencies. In addition, all customers have access to an analysis of their operational processes, on the basis of which Beumer's specialists make suggestions for improvement.

Competitive advantages through sound data analysis

Christian Buhrmann, Head of Digital Solutions at the Beumer Group's Customer Diagnostic Center, explains: "Automation generates large amounts of data that help us to work faster and more intelligently. However, many customers do not have the necessary expertise and resources to analyze this data and take advantage of the potential benefits. With our new Customer Diagnostic Center, Beumer Group customers can use a wide range of digital services to gain a better and more detailed understanding of their processes. This provides them with the exact operational and maintenance data they need in a simple way. To give customers a competitive advantage, Customer Support provides holistic support with the entire portfolio for the continuous optimization of their systems."

Support in three areas

Beumer's diagnostic services are based on three pillars: "Improve", "Prevent" and "Ensure".

With the "Improve" approach, the company provides its customers with detailed insights into the performance data of their systems. This enables them to make improvement decisions based on sound data. Diagnostic models continuously check the operating status of the systems and detect potential problems at an early stage. Customers' data models are updated around the clock in order to identify negative trends and take targeted countermeasures to increase efficiency and reduce costs.

The "Prevent" services focus on security management. The aim is to make customers' systems secure and keep the software up to date at all times. A dynamic overview of the security status is created using advanced analysis models in conjunction with cyber security services.

The "Ensure" services for system availability include a proactive hotline staffed around the clock by experts from the Beumer Group. This ensures reliable support even in the worst-case scenario. Customers are always connected directly to an expert who knows their system.