Contract logistics service provider RMD Logistics from Mainaschaff near Aschaffenburg ships around 1.2 million parcels every year. For more than 30 years, the family-run company has been offering logistics solutions for incoming goods, warehousing, order picking, shipping and returns processing. Specializing in e-commerce, merchandise and advertising materials, RMD Logistics supports around 70 customers from the B2B and B2C sectors. The requirements vary greatly: the range of items extends from bulky garden tools and trampolines to textiles, business equipment and fan articles, hairdressing supplies and contact lenses. In five logistics halls, 85,000 pallet spaces and 130,000 container spaces are available on a total floor area of 85,500 square meters in the high-bay warehouse, narrow-aisle warehouse and a shelving system.

Software standardization as a central task

RMD Logistics uses its own individual in-house solutions for order processing for individual customers, which are tailored to each client. Over time, the logistics service provider has added more and more applications to its software infrastructure, enabling it to cover increasingly complex requirements. However, as the individual solutions have a high degree of customization, they can only be applied to other customers to a limited extent; RMD Logistics has to develop new software solutions for companies with different processes. This poses a challenge in terms of the cost-benefit ratio, particularly for small companies such as start-ups or smaller online stores. In order to be able to cluster this customer group more efficiently and continue to grow in this promising segment, RMD Logistics is aiming to increasingly standardize and consolidate its software systems.

The company therefore decided to gradually replace its individual solutions with the warehouse management system from PSI Logistics. The preconfigured PSIwms editions Go, Flex and Pro enable RMD Logistics to map larger customer groups in one system. Thanks to its modular structure with the integrated click design, PSIwms can also be intuitively configured by the logistics service provider and adapted to the respective tasks of the employees. In this way, the solution combines standardization with the necessary flexibility to meet all customer projects. "In order to be able to serve a wider range of customers with different requirements, it was important for us to have a system that could be used to manage warehouses of varying complexity," explains Kerstin Bouguet, Project Manager at RMD Logistics. "From an economic point of view, it makes sense for us to cluster our customers with these editions, as this allows us to better estimate the individual project runtimes."

Various customer clusters developed

With their standardized and configurable logistics processes, the cloud-based PSIwms editions Go, Flex and Pro offer the right WMS for every customer. PSIwms Go, which RMD Logistics is using as a pilot customer, is the standard version of the PSIwms warehouse management system and covers all basic applications for successful warehouse management with over 30 preconfigured processes. With this edition, the contract logistics service provider has reached a strategically important milestone for the company's growth: RMD Logistics has now created a so-called Fulfillmate department, in which customers are supported according to a standardized concept. This department is aimed in particular at start-ups from the B2C sector with smaller order volumes. RMD Logistics can often get such customers "on board" in just two days. Before the introduction of PSIwms Go, the contract service provider had to serve this customer base with individual solutions, which was a challenge due to the low order volume. "Now the customers can be divided into different clusters via the editions, in which smaller projects in particular are bundled," explains Sabrina Nabernik, Project Manager at PSI Logistics.