Spare parts logistics
Partnership between Arvato and Diebold Nixdorf extended
Arvato will continue to be responsible for global spare parts logistics for Diebold Nixdorf, a provider of technology solutions for banks and retailers, for the next five years. Arvato's services include the operation of the global distribution center, the worldwide supply of regional distribution centers, network management for the supply of car trunks and PUDO points (pick-up and drop-off) as well as the management of external depots for emergency deliveries.
"We are delighted to renew our collaboration with Diebold Nixdorf, which is a testament to the strength and growth of our partnership. Our comprehensive and customized solution has once again proven its worth and we are proud to be working together for another five years," says Peter Lößer, Executive Vice President at Arvato. "Efficient spare parts logistics is essential to fulfilling our service promise. This requires the right technician with the right spare part to be on site at the right time for the right system," emphasizes Carsten Sowa, Director Global Logistics at Diebold Nixdorf.
"For us, Arvato is the partner that makes this possible in a high-quality, reliable and solution-oriented manner." Arvato's logistics center in Düren serves as the central hub for Diebold Nixdorf's spare parts supply. From there, the regional distribution centers (RDCs) as well as Diebold Nixdorf customers and technicians worldwide are supplied with parts. The site in Düren handles around 300,000 shipments per year and dispatches more than 4.6 million units via a specially set up multi-user center with 12,000 square meters of space. In addition, around 120,000 returns from all regions are processed each year and damaged parts are sent for repair if necessary. Peter Lößer: "This opportunity to further consolidate our almost 20-year collaboration is also proof of our shared commitment to excellence. We look forward to growing together on the basis of our previous successes, continuing to make progress together and reaching new milestones."
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