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4flow analyzes Recaro's global aftersales network
Recaro Aircraft Seating has commissioned 4flow to analyze and optimize its global aftersales network. The aim of the collaboration is to ensure faster delivery times and an improved service structure by realigning the worldwide distribution of spare parts. The clear aim is to increase customer satisfaction, for example through regional warehouses and thus shortened distribution channels. 4flow, a leading provider of logistics consulting, logistics software and 4PL services, will create end-to-end transparency across Recaro's existing network, determine the optimal locations and inventories for the planned warehouse sites and develop an efficient transportation concept.
Recaro, the global supplier of premium aircraft seats, generated a turnover of over 700 million euros in 2019 with 2,700 employees. A significant proportion of this is attributable to the aftersales sector. This is highly dynamic: the company ships around 30,000 different spare parts in very different sizes to over 200 customers worldwide. Whether it is material for retrofitting the entire economy class of an aircraft with new displays or reordering screws for an individual repair.
"Quality, reliability and efficiency are Recaro's key success factors alongside ingenious design. In this respect, we constantly put processes and structures to the test in order to continuously improve and exploit further optimization potential," says Dr. Mark Hiller, Managing Partner of Recaro Aircraft Seating. "In 4flow, we have found a very experienced partner for planning our supply chain, who supports us in making our spare parts network flexible, customer-oriented and future-proof."
"We are looking forward to working with one of the world's leading suppliers of aircraft seats and are proud of the trust that Recaro has placed in us," says Kai Althoff, CEO of 4flow. "With our tried and tested methods, we will support Recaro in gaining a significant competitive advantage in the important aftersales area."
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